Different settings.
Practical processes.
The work starts with a real situation in the business. These cases describe the context, the scope and the roles of people and technology.
Automotive / Sales enquiries
EVZONE
Victor · Customer service and internal operations
A conversation that reaches
the right person.
Qualification and routing with Victor. AI supporting the EVZONE team's internal processes.
Explore the workAudiology / After-sales
auditiv.
Maria · Telephone support
After-sales starts
with listening.
Telephone support, context about the request and a handover to the after-sales team.
Explore the workWhat the cases showCustomer service.
Customer service.
And what comes next.
At EVZONE, Victor and internal AI systems connect customer service to the team's work. At Auditiv, Maria keeps after-sales requests moving by phone.
What matters is the journey: what request arrives, what information is needed and how it reaches the team. Every new project needs its own diagnosis and validation.
To explore our own technology, meet Sofia and TeleConvo.