Callers need
a response with context.
After-sales support starts by understanding the request and guiding the next step. On a call, that also depends on listening, confirming information and communicating with the person.
Maria is the after-sales telephone support implementation at Auditiv. Its scope is separate from WhatsApp campaigns, customer reactivation or outbound sales.
Conversation, records
and human handover.
The project connects telephone support, request details and handover to the team. We work within Auditiv's internal CRM, connecting conversation context to the team's process.
The journey must distinguish what has been confirmed, what is missing and when a person is needed. Validating voice support is a specific part of the work.
An answered call
does not close the request.
The operation needs to show whether work is pending and who should do it. Context should reach the team in a useful form, with limits and exceptions defined for the process.
Each client has its own internal CRM. We work within that context, respecting the team's processes, access controls and needs.