The enquiry arrives.
The work must continue.
In automotive sales, the initial conversation is only one part of the journey. The team needs to understand the request, receive its context and know who owns the opportunity.
Our work with EVZONE has also covered content, websites and landing pages, lead generation and CRM. This journey connects enquiry generation with the operation presented in this case study.
At EVZONE, we connected that first contact to internal work: qualifying the customer, routing the request and giving the team context to act.
Victor understands.
The right team takes over.
Victor qualifies customers, identifies their intent and routes the conversation to the responsible department. The team receives the context needed to continue helping the customer.
EVZONE has its own internal CRM, where we work to connect customer service to the sales process. The contact, owner and next step are part of the same journey.
AI also works
alongside the team.
We built AI systems to support EVZONE's internal processes: consulting procedures, following leads, tracking vehicles and reviewing the status of work.
The team can gather the context needed to make decisions and respond to customers faster. From customer service to internal procedures, information follows the operation.